Andy Coulson: How I became a black-belt in crisis management

Andy Coulson | 19th April 2021 | In-House Public Affairs, Political Consultants, Uncategorised
The former News of the World editor and Downing Street communications chief leaves the Old Bailey on June 24, 2014. Photo by Rob Stothard/Getty Images
The former News of the World editor and Downing Street communications chief leaves the Old Bailey on June 24, 2014. Photo by Rob Stothard/Getty Images

Former Fleet Street editor and David Cameron adviser Andy Coulson on the art of communications and lessons from his own personal "nightmare".

“Strategy” is perhaps the most over-used word in politics and communications, challenged only by the equally abused noun “crisis”. More often than not, what’s dressed up as strategy is, in fact, tactics. And what’s often described as a tactical decision is usually a good old fashioned knee-jerk. Until I found myself at the centre of a properly strategic problem that was rapidly unravelling my life, I’d spent my working hours swimming in mostly warm tactical waters. Certainly, as a young tabloid reporter I lived week to week. I didn’t have much of a career plan and I measured my progress by how many bylines – later how many splashes – I’d generated at the Sun. It was the kind of high-octane, exhausting and enormously fun job you don’t hear much about in the modern workplace. Even when I became editor of Britain’s best-selling Sunday newspaper, most of my thinking was tactical. A Tuesday to Saturday pattern of increasing workloads until the final, white-knuckle ride towards publication. Running alongside (and sometimes all over) the journalistic dash to the finish line, however, were the endless management meetings that masqueraded as “strategy sessions”. This was 2003-2007, when the digital revolution was just getting its shoes on, but a time when we all knew, deep down, that our days were numbered. A bit like the first hour of Zulu. My favourite “strategy” (which, to be fair, was not a News of the World exclusive) was to give away free films with every copy of the paper. With one wave of a marketing wand, we stupidly trained our readers to believe the product we poured blood, sweat and tears into was only worth buying if we put a DVD of Tom Hanks’ film Big FREE INSIDE. This was a strategy that might well qualify as the world’s most expensive tactic as we paid eye-watering sums for film rights and disc manufacturing. Everyone was a winner in this genius plan except the newspaper itself. But boy, did it make us feel good when the early sales estimates arrived. As a result, the NoW (and most other popular newspapers) became a DVD addict.

And as editor I spent as much time chasing down the rights to films like Carry On Up the Khyber as I did world-beating exclusives. Like all addictions, it was not sustainable and when the DVDs stopped, sales plummeted at an even faster rate. Now, a decade and a half later, newspapers have come to realise, through painful experience, that only compelling journalism will keep the ship afloat. Who knew? Later, when I found myself working for David Cameron in opposition, similar temptations to put tactics before strategy were ever-present. Within the outstandingly talented comms team, I came to establish a straightforward rule: tactics for attack, but strategy for success. There was no cunning tactical route to No 10, in my view. Only a consistent and disciplined strategy. A straightforward story of reassurance and positivity about David and his team needed to be told day in, day out. In short, that he was a decent man with a plan. As a tight group around David, we generally kept to that strategy until the Big Society got in the way. But before then, we were also very effective irritants, chucking tactical bricks at Labour Party windows in a way that undermined their confidence. In 2008, David and George Osborne’s brave strategic decision to argue that the country must tighten its belt (in the face of almost global opposition) opened up a world of tactical opportunity for us. We were up against a PM whose instincts were entirely tactical. Strategy, Gordon Brown seemed to believe, was for posh boys. It was his refusal to admit that cuts were vital despite the catastrophe which provided so much material. Later, when he cancelled the general election at the last moment, we moved in again. “Brown’s bottled it!” was the message I wanted to land far and wide and we managed it, partly by deploying a bunch of young campaigners in ridiculous bottle-shaped costumes outside No 10 for the TV cameras. Childish but effective. Tactical but not strategic. The strategic comms work was anchored almost entirely around David. That he was, in the language of Labour, a “toff ” didn’t matter much in my view and, I believed, in the view of most voters. What did matter: was he decent and competent enough to do the job the country needed him to do?

The cherry on the strategic cake was the TV debates, possibly my proudest achievement from my time in politics. I drove them through against internal opposition because I believed they would provide a final opportunity for David to demonstrate the answer to that question was a resounding yes. There are some who still think that the debates prevented David from winning his majority, but I disagree. Crucially, voters were able to see David and Gordon head-to-head. That was the reason Labour really didn’t want those debates. Instead, they preferred a tactical scrap, using a morning press conference to drive home Gordon’s favourite attack on David and George’s ...

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